FAQ – Company Christmas Gift Shops

To help you get started quickly, we’ve gathered the most common questions related to ordering gifts, delivery, and post-delivery incidents.

Ordering a gift:

Check that you have entered the correct information. It is often either your email, employee number, payroll number, or a gift card code.
Check if your confirmation might be in your spam folder.
"You can change your gift selection until the shop closes, unless you’ve chosen GLS delivery—in that case, changes are not possible once your order has been placed.
If you make a new selection, your first choice will be deleted. This means you will only be registered with your most recent choice, and no further action is required."
If you have completed your order with an incorrect address, it cannot be changed. Please contact us at julegavesupport@metz.dk with the correct address information, and we will make the change for you.
Once the deadline has passed, it is no longer possible to order a gift. Please contact your company to find out whether they have selected a gift for you.
Gifts are available as shown in the shop assortment. Additional colors or sizes cannot be selected.

If you have questions about 'ordering a gift' that haven’t been answered, you’re welcome to contact us at julegavesupport@metz.dk.

Your gift will be delivered to your company. If you entered GLS/DHL information, it will be delivered to a GLS/DHL parcel shop or your home address. You will receive a notification from GLS/DHL when the package is on its way.
If your gift is being handed out by your company, please contact your company’s Christmas gift coordinator for more information. All gifts delivered to a parcel shop or home address are shipped on an ongoing basis. You will receive a notification from GLS/DHL when your package is on its way.
There may be delays with GLS/DHL due to the high volume of packages at this time of year. If you haven’t received your gift by early January, please contact us at julegavesupport@metz.dk. You can also track your package via GLS/DHL to check the delivery status.
Check whether the email and mobile number on your gift selection confirmation are correct.
Some items may have longer delivery times than others. Gifts are packed and shipped continuously as items become available.
If the package is not picked up from the parcel shop within 7 days, it will be returned to your company’s address. Please contact your company’s Christmas gift coordinator for further information.

If you have questions about 'gift delivery' that haven’t been answered, you’re welcome to contact us at julegavesupport@metz.dk.

Unfortunately, it’s not possible to exchange the item.
You can contact us by filling in all fields in the form at this link: https://select.metz.dk/rma and sending it to us. Always include a photo of both the product and the packaging when applicable.
You can contact us by filling in all the fields in the form at this link: https://select.metz.dk/rma and sending it to us.
Go to this link: https://select.metz.dk/rma, fill in all the fields in the form, and send it to us.
No, Royal Copenhagen does not offer a breakage warranty on products sold business-to-business.
There is a 1-year warranty period from the date of delivery.

If you have questions about 'After gift delivery' that haven’t been answered, you’re welcome to contact us at julegavesupport@metz.dk.